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Shipping & Returns

UK Deliveries

Orders are delivered by either Royal Mail 2nd Class Post (48 Hour) or Next Business Day Courier (24 Hour). 

All orders placed with a minimum value of £50 automatically qualify for FREE DELIVERY (via UK Next Day Courier).

For Royal Mail deliveries, they estimate that items delivered via their 2nd Class service will be delivered within 2-3 working days (Monday to Friday excluding UK Public Holidays), following the day of despatch.

Courier orders are delivered on a next business day service any time between 8am and 5.30pm. Our courier will attempt to deliver once. After this it is the customer’s responsibility to rearrange the delivery.

Europe Deliveries

Orders are delivered by Royal Mail Airmail.  

For Airmail deliveries, they estimate that items delivered via their service will be delivered within 3-5 working days (Monday to Friday excluding UK Public Holidays), following the day of despatch.


All Deliveries

Please ensure you open and fully check the contents of your delivery before signing to confirm receipt, as mistakes cannot be rectified unless noted at the point of accepting your delivery.

All orders received before 3.00pm Monday – Friday only (excluding Bank Holidays), will be despatched same day (subject to stock availability).

Orders received after 3.00pm, will be processed and despatched the following business day which, if received after 3pm on a Friday, will be the following Monday (excluding Bank Holidays).

Please note that we do not process or despatch orders on a Saturday, Sunday or during UK public bank holidays.

On the rare occasion an out of stock situation arises we will notify you of the delay and despatch your order as soon as possible.

Returns

Should you for any reason be dissatisfied with your purchase, you may return it to us in its original condition within 14 days of purchase. Please notify us within 7 days of receipt of your intention to return your purchase by emailing us at info@craftycritters.co.uk.

Please ensure you obtain a free certificate of postage from the Post Office when returning your item as we cannot accept liability for returned goods we do not receive.

Please allow 2-3 working days for your package to reach us. We aim to attend to all returns within 24 hours. On receipt of the goods we will issue a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition.

We are able to arrange collection of your purchase for return to us by our courier. Please contact us if you require this service to organise and make payment for the collection.

Please note that we are not liable for any costs incurred when returning your purchase.

Please return unwanted goods to:

Crafty Critters Ltd
Unit 4 Kings Business Park
Kings Park Avenue
Bristol
BS2 0TZ

Please ensure you include your order number details with the package to ensure we can correctly match your parcel.